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Shipping Policy

Stock Items will be sent out the same day that you place your order up until 4.30pm - GMT

There are a number of ways we can ship your order

For the UK and Ireland the present situation unless otherwise stated is that the shipping cost for the majority of our lines is a set cost of €6.95 per order

Some heavier items will incur a charge of €8.50 per order.

We can ship and dispatch worldwide

  • For UK Residents - Stocks will be dispatched from the Main Central Warehouse to avoid any delay
  • For Irish Residents - Stocks will be dispatched direcly from our stores in Dublin
  • For European Residents - Europe - the charge is fixed at €13.95
  • For the Americas - The charge is fixed at €22.00
  • For the rest of the world - Shipping costs will vary depending on the items ordered

Stock indication

We use a stock indication system on our website to indicate our estimated and likely timescale for dispatch. All timescales and stock levels are intended as a guide only and cannot be taken as an exact, although they are generally a fairly accurate guide.

Non stock at the point of order

If you order a more than one product and for example one of those items is either not a stock item or we are out of stock we will deliver the in stock item immediately and the other item as soon as it is available.

In other words we will ship the available items at the time of order and any unavailable items separately when they become available.

Please note you will not have to pay an additional delivery charge.

Lost or damaged items and failed delivery

 

In the extremely unlikely event that one of your products is damaged in transit all claims must be made to us immediately in writing.

Damaged goods must be retained in case we need to arrange an inspection.

In the case of non-delivery, please allow at least 10 days in case the parcel has been delayed in transit. This can happen albeit unforseen and your patience is appreciated.